By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. Please take a moment to read the document completely.
1. Information We Collect
We may collect the following categories of information:
Personal Information
Collected when placing orders, creating accounts, subscribing to newsletters, or contacting support:
- Full Name & Mobile Number
- Email Address
- Billing & Shipping Addresses
- Company Name (if applicable)
- Order History & Product Preferences
- Customer Reviews, Ratings & Messages
Account Information
Collected directly if you choose to register an account with us:
- Username
- Encrypted Password
- Saved Addresses & Account Preferences
- Wishlist items (if available)
Payment Processing Safeguard
Payments may be processed through trusted third-party payment providers. Depending on your choice, data collected includes Transaction ID, Payment Status, and Payment Method. We do not store complete debit card, credit card, or mobile financial service credentials on our servers.
Automatically Collected Information
When browsing our store, certain dynamic analytics are logged automatically:
2. Cookies and Similar Technologies
We use cookies, pixels, tags, and similar technologies to improve your experience. These tools assist us in:
- Keeping you securely logged in
- Remembering your shopping cart
- Saving custom layout preferences
- Analyzing website visitor traffic
- Improving load-time performance
- Delivering targeted advertisements
You may disable cookies through your personal browser settings. Note that disabling them may render some parts or functions of this website unavailable or unstable.
3. Analytics
We actively utilize analytical monitoring tools (including Google Analytics, Google Search Console, and Google Tag Manager) to acquire clear insight regarding:
Analytics providers aggregate browser identifiers, system specifications, and localized routing paths. Your interaction data is collected in complete accordance with each provider's distinct privacy policy structures.
4. Advertising and Marketing
To deliver personalized experiences and tailored offers, our architecture makes use of trusted digital advertising resources:
These technologies trace purchase metrics to understand campaign reach and match preceding website visitors with localized marketing promotions. These actions do not gather identifiable baseline parameters without corresponding cookies.
5. Email and SMS Marketing
With your explicit authorization (opt-in processing), we may periodically distribute targeted alerts, promotions, and status milestones including:
Order confirmations
Shipping updates
Promotions & Discounts
Educational content
Opt-Out Policy: You may instantly cancel your marketing subscription at any time using the "Unsubscribe" click mechanism located inside each individual email footer, or by contacting our team.
6. How We Use Your Information
The dynamic processing of your information strictly serves our foundational business operations:
Execution and Fulfillment
Processing incoming orders, ensuring prompt physical delivery, and verifying product purchases.
User Account Care
Activating, securing, and maintaining buyer credentials and history directories.
Interactive Support
Replying quickly to service requests, questions, or product safety reporting.
Threat & Fraud Prevention
Filtering toxic activities, intercepting bad transactions, and guarding core website files.
7. Sharing Your Information
We do not sell, lease, or rent your personal information to third parties under any circumstances.
To successfully execute our operations, we may deliver localized details to verified, compliant service partners, strictly bounded to their functions:
Each individual agency maintains limited operational permission, receiving solely the exact details necessary to execute designated services.
8. Data Security
We employ high-grade, commercially reasonable technical and physical measures to defend critical assets from unauthorized access, modification, or exposure:
SSL Encryption
Password Encryption
Restricted Admin Access
Regular Security Updates
Please note that while we design our architecture according to modern protection metrics, no electronic channel or wireless transfer process retains full absolute defense guarantees against bad entities.
9. Data Retention
We maintain records exclusively for the periods required to fulfill active purchases, settle dynamic warranty records, keep up with accounting and localized tax responsibilities, handle eventual disputes, or protect contractual legal parameters.
Upon termination of storage periods, records undergo verified, permanent purging or deep anonymization.
10. Your Privacy Rights
Subject to local regulations, you hold clear, enforceable rights to check, correct, or change personal data stored in our system:
We are dedicated to resolving proper identity validation requests inside a reasonable timeframe without additional service costs.
11. Children's Privacy
Our general e-commerce store is intended exclusively for individuals aged 18 years or older.
We do not intentionally gather data belonging to minor children. In the event that we uncover any children's data saved within our systems without proper parental authority, we will immediately take action to clean it from our servers.
12. Third-Party Services
Our services incorporate widgets, plugins, or links run by foreign vendors, including:
- Payment gateways
- Delivery networks
- Meta networks
- Google Services
- YouTube integrations
- Live Chat widgets
These external frameworks operate completely outside our system jurisdiction. We advise reviewing their distinct terms of service and usage conditions prior to providing your information.
13. International Data Processing
Certain specialized technology and database modules utilize servers physically hosted in territories outside Bangladesh. By interacting with our services, you understand and acknowledge that your personal information might be routed and hosted in external jurisdictions according to these standards.
14. Changes to This Privacy Policy
We reserve the complete right to update, modify, or expand components of this policy document. New iterations become immediately active upon being published directly on this web page. We encourage you to return to this screen regularly to keep up to date.
15. Contact Us
For concerns, clarifications, updates, or privacy feedback, connect directly with our support specialists:
Email Support
support@raaha.com
Hotline Phone
+880 1XXX-XXXXXX
Main Office
Chittagong, Bangladesh
Consent Declaration
By accessing our website, creating an account, subscribing to our newsletter, or placing an order with Raaha Pain Relief Oil, you acknowledge that you have read, understood, and agreed to this Privacy Policy. You also consent to the collection, use, storage, and processing of your personal information as described herein.